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Frequently Asked Questions (FAQ)
Can I cancel an order or an order item?
Acrobat
Software developed by Adobe in order to make PDF files available for the exchange of electronic documents irrespective of the platform used. Thanks to the Acrobat Module Distiller, PostScript files can be converted into PDF. Before that, the PostScript files are created using a printer driver. Another way of creating a PDF would be to export the data directly into the application program.
Can I cancel an order or an order item?
As long as all order items in your Shopping Cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

We charge a fee as a compensation for the cancellation of

  • 5,00€ on an order amount up to 25,00€
  • 15,00€ on an order amount up to 500,00€
  • 25,00€ on an order amount from 500,01

If the print job is already placed on the printing plate (so-called Pooling), we charge the gross order value incl. optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.

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