Frequently Asked Questions (FAQ)
Can I cancel an order or an order item?

Min. 300dpi as PDF with colour details in HKS or Pantone. Up to 12 different thread colours available per theme. The colour values used in the layout template are comparative values, and may differ slightly from the actual thread colours. Send us you data as a vector graphic, and do not use any graphic effects (e.g. gradients, colour screens, transparency, hard shadows, 3D effects etc.).

Please convert all text into paths. Text should ideally be sans-serif, with a minimum font size of 6 mm.

The general minimum line thickness is 2.8 pt or 1 mm. For production reasons, the textile dimensions may have a tolerance of +/- 5 %.

We cannot be held liable for any erroneous print products based on other printing data.

Can I cancel an order or an order item?

As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

As compensation for cancellation we charge a fee of
  • £ 4.00 on a gross product price up to £ 20.00
  • £ 12.00 on a gross product price up to £ 425.00
  • £ 20.00 on a gross product price from £ 425.01

If the print job is already placed on the printing plate (so-called Pooling), we charge the net product price plus optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.