0 products in your Shopping Cart
ServiceCall 1-877-960-2424
Frequently asked questions (FAQ)
Can I cancel an order or an order item?
Guest login

With our Guest log-in you can place orders right away with no need to register.

All you require is your email address.

If you would like to use the following services, please register here.

- Access to all types of payment - Alternative invoice address
- Change the sender or delivery address
- Partitioning the delivery
- Neutral dispatch/Third-party delivery
- Access to KeyAccount programme
- Overview of orders under MyOrders
- Ordering free products

Can I cancel an order or an order item?
As long as all order items in your shopping cart have the status "Data input" a cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for shipping".

As compensation for the cancellation of an order we charge a fee of

  • $ 7.50 on an order amount up to $ 37.00
  • $ 21.50 on an order amount up to $ 740.00
  • $ 35.50 on an order amount over $ 740.00

Live tour