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Frequently Asked Questions (FAQ)
Can I cancel an order or an order item?
Disclaimer

Registered office
print24 is a service run by unitedprint Ireland Ltd.
10 Pembroke Place,
Dublin 2, D02 ED86

Managing Director
Ali Bazooband, Cathleen Eisold

Postal address
10 Pembroke Place,
Dublin 2, D02 ED86

Communication
Telephone: 1-5410263
Fax: 1-5410673
e-mail: support@print24.ie

Registration Numbers
Registered in Ireland
Company No. 425233
VAT No. 9573178U

ODR
European Commission platform for Online Dispute Resolution: http://ec.europa.eu/consumers/odr/

Liability
Although we have carefully reviewed the contents, we do not assume liability for the contents of any external links. The providers of any linked pages exclusively are responsible for the contents of those pages.

Can I cancel an order or an order item?

As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

As compensation for cancellation we charge a fee of
  • 5,00 € on a gross product price up to 25,00 €
  • 15,00 € on a gross product price up to 500,00 €
  • 25,00 € on a gross product price up to 500,01 €

If the print job is already placed on the printing plate (so-called Pooling), we charge the net product price plus optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.

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