Order
Yes. Just select the menu item "Proof" in your calculation.
Use the "Order status" function. We'll also send you emails informing you of your order's progress.
Unfortunately, this is not possible. Under Screen/Paper proof, however, you can order your screenproof or colour-binding paper proof.
Of course you can also order very small editions (product-dependent).
One of the most essential reasons for our low prices is the combined printing of different orders during one print run. In particular cases the output might therefore be higher than the ordered amount. Instead of destroying the surplus production (which actually is economical and ecological nonsense), we will inform you and offer you this additional quantity for an extremely attractive price. Just confirm with a mouse click and cleverly use the shopping advantages!
Sorry, only orders placed via our website can be accepted.
As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".
As compensation for cancellation we charge a fee of
£ 4.00 on a gross product price up to £ 20.00
£ 12.00 on a gross product price up to £ 425.00
£ 20.00 on a gross product price from £ 425.01
If the print job is already placed on the printing plate (so-called Pooling), we charge the net product price plus optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.
You can use any current layout and graphic design program such as Adobe Illustrator, Adobe Photoshop or Picture Publisher. You can also use any other program that creates TIFF, JPEG or PDF files.
In the case of many products, it is important to create your print file with the necessary bleed. For more information on this, please see the factsheet.
Just upload your printing data from your hard disk (computer) to our server.
We prefer PDF-files (please pay attention to the pre-press settings) but we also accept TIFF or JPEG files. In a PDF file the script has to be embedded. Please see the data sheet for more information.
After receiving your artwork, it will go through our Basic-Filecheck. This check-up provides a basic verification of your printing data for their usability to be printed. Our additional service Premium-Filecheck offers an individual and comprehensive check-up of your artwork as well as a file check feedback guaranteed in a certain period of time (Monday - Friday 7am - 10pm).
Orders can only be placed online via our website. No orders can be accepted via any other method -e.g. e-mail, fax or post.
Upload your print data directly via the "Data" select box in the calculation or via "My Orders" via upload.
If something has gone wrong with your order, you can advise us of this. We will do all possible to rectify it smoothly and promptly.
Please follow the steps below when reporting a complaint:
Submit the complaint in writing: By email to support@print24.co.uk, by fax to 020-34 99 03 84 or by post to unitedprint.com UK Ltd., 16 Great Queen Street, London WC2B 5AH. Remember to state the relevant order number.
Any defect must be proven. Please note that 5% of the quantity may be spoilage. That's why we need proof showing more of the delivery. This of course only applies to visible defects. It does not cover underdeliveries or elapsed delivery deadlines.
Let us know how many of the items are affected.
We reserve the right to request some samples by post or to collect the goods for inspection.
Tell us how you would prefer the matter to be resolved.
The complaint is assessed promptly by our staff. We will get back to you by email as soon as possible, using the contact address stored in your customer profile.
Payment Process
We accept payment by Advance payment , Debit card, Invoice, PayPal, Sofortbanking and Credit card. Please note the applicable fees while ordering.
Advance payment (Free)
Debit card (Free)
Invoice (Free)
PayPal (Free)
Sofortbanking (Free)
Credit card (Free)
Our bank details:
unitedprint.com UK Ltd.
Sort code: 40-62-01
Account number: 30724280
IBAN: GB37COBA40620130724280
Swift (BIC): COBAGB2X
Commerzbank
Contact
Our friendly service staff will help you if you call our ServiceCall 020-34 99 01 53, or write an email to support@print24.co.uk.
Just use our feedback tool or call our ServiceCall 020-34 99 01 53.
In the footer of each newsletter you will find a link to unsubscribe from our newsletter mailing. Alternatively, you can also contact us conveniently by phone or email and request your unsubscription.
Product/Production
You can use a selection of special HKS and Pantone colours or gold and silver in your order. However, the metallic effect can only be guaranteed with a 100% colour application. Colour gradients result in loss.
Yes, a special format is available for most of the products. Select "Set special format...” in the format selection box and determine then the individual size of your product.
Please note the current labeling requirements for recyclable materials or packaging in your country of delivery.
Your data for printing is output directly from the computer to the printing plate by a Creo-High-End-Laser. This produces best quality without any interference during film exposure, assembly or printing plate copying.
The term 4/4-coloured refers to the 4 colour printing process for the front and back of a printed sheet. Consequently the front and the back are printed in full colours.
The term 4/1-coloured refers to the 4 colour printing process for the front and back of a printed sheet. Consequently the front side is full-coloured and the back side is printed with 1 colour.
CMYK stands for the four basic colours (Cyan, Magenta, Yellow, and Black) which can be mixed to produce any other colour. They form the basis of four-colour sheet-fed offset printing.
After the free file check you will receive an e-mail informing you about the quality of your artwork. If your artwork is perfect, printing can soon be started. If we find any errors, however, which may have a negative effect on the print result, you will have the following three options to choose from:
a. Send new corrected artwork,
b. Our team edits your artwork (extra charges applies),
c. Approval for printing; this means you will have your artwork printed without further editing.
We offer, for example, grooving or perforating as special finishing methods. We recommend grooving for heavier paper weights such as 170 gsm and more because this reduces, but does not eliminate completely, the risk of paper breaking open in the case of folded products.
Our protective varnish protects your print product from abrasive wear, and creates a slightly water-repellent finish. The paper will additionally not turn yellow, as both it and the dye are sealed by the paint.
By choosing high-quality cellophane coating/Lamination (Gloss/Matte/scratch-proof/Softtouch) with a paper weight of 170 gsm and more, you can refine and protect your product.
The UV varnish is an additional layer of varnish which creates glossy and perspective-inducing effects. UV varnish can be applied everywhere or in certain areas (UV spot varnish). Varnishing not only generates excellent high-gloss effects, but also makes the product hard-wearing, protecting it from scratches.
The UV varnish is an additional layer of varnish which creates glossy and perspective-inducing effects. UV varnish can be applied everywhere or in certain areas (UV spot varnish). Varnishing not only generates excellent high-gloss effects, but also makes the product hard-wearing, protecting it from scratches.
The UV relief varnish creates an outstanding experience, both visually and haptically. Similar to embossing, you can feel the UV relief varnish, but it does not leave any visible structures on the rear side of the product. The UV relief varnish is used to create haptic effects for individual elements such as lettering or decorations.
Blind, Letterpress- or relief embossing accentuates individual motifs, logos, decorations or lettering in a three-dimensional manner. The product is shaped in the relevant areas, i.e. embossed or infilled, giving it an additional haptic effect.
In hot foil flat embossing, a transfer ribbon is applied to the designated areas using heat and pressure. Different effects are achieved depending on the ribbon used, e.g. high-gloss metal films in gold, silver or bronze/copper.
Hot-foil relief embossing is a combination of blind/relief embossing and hot-foil flat embossing: Using heat and pressure, a transfer ribbon is applied to the areas due to be embossed, and these are then embossed, creating unique light reflections and amazing haptic effects.
The minimum resolution should be at 300 dpi. The higher the resolution, the better the printing quality.
No problem - we are working with Macintosh and Windows as well as with all current programs.
Invoice
As a reseller you can register for our reseller program. Your advantages at a glance:
- Personal contact
- Special purchase conditions
- Payment on invoice
In order to get access to the $portal$ reseller program, it is necessary for you to be working in the printing or advertising industry.
You can change the invoicing address for each individual order. To do this, simply select the "Change invoicing address" during the order process, and enter your preferred invoicing address.
Shipment
Choose the date of delivery you desire from our selection of dates.
You can enter different delivery address within a country, stating the respective quantities for each, during the order process. We charge an additional $price_multiple_address$ for each address from the 2nd address onwards. If the "Split delivery" service increases the number of parcels, additional shipping costs are incurred.
Yes, shipping is extra. The shipping costs will be advised to you during the order process. If we can send your orders to you in one delivery, you'll save money.
We work with several shipping service providers. Depending on size and weight, we send your parcel with different parcel services or freight carriers.
We unfortunately cannot guarantee this. For more detailed information, contact the shipping service (generally DHL/DHL Express).
Yes, this is possible. Please mark the checkbox "Change sender address”.